Privacy Policy
1.1 Introduction
Ugenix Academy ("we", "our", "us") is a private educational academy headquartered in Kerala, India. We provide paid, instructor-led live classes to learners through our official website and associated online communication platforms (collectively referred to as the "Services").
This Privacy Policy describes the manner in which Ugenix Academy collects, uses, stores, discloses, and safeguards personal information provided by learners, prospective learners, and website visitors ("Users"). We are committed to protecting the privacy of our users and handling personal information in a responsible and transparent manner.
By accessing our website, enrolling in our courses, or otherwise using our Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
1.2 Information We Collect
Ugenix Academy collects only such information as is reasonably necessary to operate and administer its educational services. The information collected may include the following:
a. Personal and Academic Information
When you register for a course or communicate with us, we may collect personal details such as your full name, email address, phone number, academic branch, and course year. This information helps us verify your identity, manage enrollments, and provide academic support.
b. Payment Verification Information
For the purpose of confirming successful fee payments, we may collect transaction confirmation details and, where applicable, photographic or screenshot-based proof of payment shared by the learner. Ugenix Academy does not collect or store debit card, credit card, UPI credentials, or banking passwords.
c. Usage and Communication Information
During the delivery of live classes, we may maintain records related to attendance, participation, and academic communications. Any emails, messages, or support requests sent to us may also be retained for administrative reference.
1.3 Purpose of Information Collection
The personal information collected by Ugenix Academy is used strictly for legitimate academic and operational purposes. These purposes include, but are not limited to:
- Processing course registrations and enrollments
- Verifying payments and maintaining financial records
- Providing access to live classes and academic resources
- Communicating important course-related updates and notices
- Responding to learner queries and providing support
- Internal record-keeping and service improvement
We do not use personal information for advertising, data profiling, or commercial resale.
1.4 Disclosure and Sharing of Information
Ugenix Academy does not sell, rent, or trade personal information to third parties. Information may be shared only in limited circumstances, such as:
- With instructors or internal staff solely for academic and administrative purposes
- With third-party payment service providers for transaction verification
- When disclosure is required by law, regulation, or lawful request from a competent authority
Any third parties who receive access to personal information are expected to maintain appropriate confidentiality and data protection standards.
1.5 Data Storage and Security Measures
We take reasonable administrative and technical measures to safeguard personal information against unauthorized access, misuse, loss, or alteration. Access to personal data is restricted to authorized personnel only.
While we strive to protect user information using commercially reasonable means, users acknowledge that no method of data transmission or storage is entirely secure, and absolute security cannot be guaranteed.
1.6 Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, including academic administration, internal record-keeping, and compliance with applicable legal requirements. Once the information is no longer required, it is securely deleted or anonymized.
1.7 Children and Minor Learners
Ugenix Academy's courses are generally intended for learners aged 16 years and above. Learners under the age of 18 are expected to obtain consent from a parent or legal guardian prior to enrollment. We do not knowingly collect personal information from minors without such consent.
1.8 User Choices and Communication Preferences
Users may choose to limit or update the information they provide to us, subject to the requirement that certain information is necessary for enrollment and course participation. Users may also opt out of non-essential communications by contacting us directly.
1.9 Updates to This Privacy Policy
Ugenix Academy reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. Continued use of the Services after such changes constitutes acceptance of the revised policy.
1.10 Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you may contact: